Terms & Conditions

Last updated: 13 November 2026

1. About us and these terms
Roshni Clinic is the trading name of ROSHNI CLINIC LTD, a private company limited by shares, registered in England and Wales under company number 11787834 since 25 January 2019 ("we", "us", "our"). Our registered office is at 297 Manningham Lane, Bradford, Yorkshire, England, BD8 7NA. These terms apply to our website roshniclinic.com and to every assessment, consultation, programme and treatment you book or order through it. Please read them together with our Privacy Policy. Nothing in these terms affects your statutory rights.
You can reach us by phone on +44 7345 099569, through the Contact page on this website, or by post at our registered office.

2. Our services
We provide private healthcare services, including:
- weight-management consultations and follow-up reviews;
- weight-loss programme management and nutrition and lifestyle support;
- access to a private online patient portal;
- vitamin injections and IV drips, given in person by a qualified clinician; and
- prescription-only medicines, supplied only where our prescriber decides they are clinically appropriate for you after a consultation.
The prices of our services are shown on our Treatments & prices page.

3. Who can use our services
You must be 18 or over and able to give consent to your own care. You agree to give us complete and accurate information about your health, your medical history and any medicines you take, and to tell us about any change. We may decline to provide a service, or stop providing one, if our clinical team decides it is not suitable or safe for you.

4. Not for emergencies
Our assessments and consultations are not an emergency service and do not replace your GP. If you are unwell and need urgent help, call NHS 111. In an emergency, call 999 or go to your nearest A&E.

5. Assessments and consultations
Our free online assessment helps our clinical team understand your goals and health. Completing it does not mean you will be offered a programme, treatment or medicine. Every treatment starts with a consultation, and a qualified member of our clinical team decides what, if anything, is suitable for you.

6. Prescription-only medicines
Prescription-only medicines (for example, weight-loss injections) cannot be bought on request. They are supplied only if our prescriber, after reviewing your consultation, decides they are clinically appropriate for you, and only at the strength the prescriber chooses. We may ask for further information, a blood test or your consent to contact your GP before prescribing, and we may decline to prescribe.
If a medicine is prescribed, you agree to use it only as directed, to read the patient information leaflet, and to tell us promptly about any side effects. You can also report side effects through the MHRA Yellow Card scheme at yellowcard.mhra.gov.uk. Where a medicine is supplied for you to use at home, we tell you how it will reach you and how to store it.

7. Booking and ordering
When you add services to your cart and place an order on our website, you are asking us to book them. Your order is not a contract until we contact you to confirm it. We will call or email you to arrange your appointment and confirm the details. If we cannot provide something you ordered, we will tell you and you will not be charged for it, or we will refund anything you have paid for it.

8. Prices and payment
All prices are in pounds sterling (GBP) and are the full price you pay for the service shown. Payment is taken securely by card through our payment provider, Stripe. We never see or store your full card details.
Programme management fees and patient portal access are charged monthly while you are on the programme. You can stop at any time by telling us before your next monthly payment is due, and no further payments will be taken.
If a service is shown at an obviously wrong price because of an error, we will tell you before you pay and you may cancel.

9. Changing or cancelling an appointment
If you need to move or cancel an appointment, please contact us as early as you can, ideally at least 24 hours before it, so that we can offer the time to someone else.

10. Your right to cancel
If you buy a service from us online, you have the right to cancel within 14 days of the contract being made, without giving a reason, by contacting us. If you ask us to provide a service within those 14 days and it is then fully provided, you lose the right to cancel that service. If you cancel after a service has started but before it is complete, we may keep a proportionate amount for what has already been provided.
For safety reasons, a medicine that has been supplied to you cannot be returned or refunded unless it is faulty or not what was prescribed.

11. Refunds
If our clinician decides that a treatment you have paid for is not suitable for you, you will not have it and we will refund the amount you paid for it in full. Refunds are made to the card you paid with, normally within 14 days of our agreeing the refund; your bank may take a few more working days to show it.

12. Results
Everyone is different, and we cannot guarantee any particular result from a consultation, programme or treatment. Our clinical team will explain what you can reasonably expect, and any risks, before you decide to go ahead.

13. Your patient portal
If you become a patient, we may give you access to a private online portal. Keep your login details secure and do not share them. Tell us straight away if you think someone else has used your account.

14. Our responsibility to you
We provide our services with reasonable care and skill. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss caused by inaccurate or incomplete information you gave us, by not following the advice or instructions we gave you, or by events outside our reasonable control. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

15. Complaints
If you are unhappy with any part of our service, please tell us by phone on +44 7345 099569 or through our Contact page, and we will try to put things right. We aim to acknowledge a complaint within 3 working days and to give you a full response within 20 working days.

16. Changes to these terms
We may update these terms from time to time. The version on this page on the date you place an order applies to that order.

17. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although you may also bring proceedings in the courts of the part of the UK where you live.